Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE | Last updated: March 16, 2025

Article 1 – LEGAL NOTICES

This website, accessible at the URL [https://www.atelierpoilu.com] (the “Site”), is published by: Ms. KA, residing in Paris, (hereinafter referred to as the “Operator”). The Operator can be contacted at the following email address atelierpoilu@gmail.com.

Article 2 – GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONS

The general terms and conditions of Sale (the "General Terms and Conditions of Sale", or the "GTC") are applicable exclusively to the online sale of products offered by the Operator on the Website. The GTC are made available to customers on the Website where they can be consulted directly and can also be communicated to them upon simple request by any means. The GTC are binding on the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, having read and accepted them before placing an order. Validation of the order by its confirmation constitutes acceptance by the buyer of the GTC in force on the day of the order, the conservation and reproduction of which are ensured by the Operator.

Article 3 – DESCRIPTION OF PRODUCTS

The Site is an online sales site for pet products (hereinafter the "Product(s)") open to any natural or legal person using the Site (the "Customer"). The Products presented on the Site are each the subject of a description (prepared by the supplier or accessible on the manufacturer's site via a link on the Site) mentioning their essential characteristics. The photographs illustrating, where applicable, the products do not constitute a contractual document. The instructions for use of the Product, if it is an essential element, appear on the Site or are at the latest sent upon delivery. The Products comply with the requirements of French law in force. The Customer remains responsible for the terms and consequences of his access to the Site, in particular via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain his responsibility. In addition, the Customer must provide and be entirely responsible for the equipment necessary to connect to the Site. The Customer acknowledges having verified that the IT configuration he uses is secure and in working order.

Article 4 – CREATION OF THE CUSTOMER AREA

To place an order on the Site, the Customer must first create their personal customer area. Once created, to access it, the Customer must identify themselves using their username and secret, personal and confidential password. It is the Customer's responsibility not to communicate their username and password in accordance with the provisions of the PERSONAL DATA article of these General Terms and Conditions. Each Customer undertakes to maintain strict confidentiality regarding the data, in particular the username and password, allowing them to access their customer area, the Customer acknowledging that they are solely responsible for access to the Service via their username and password, except in the event of proven fraud. Each Customer further undertakes to inform the Operator without delay in the event of loss, misappropriation or fraudulent use of their username and/or password. After creating their personal customer area, the Customer receives an email confirming the creation of their customer area. 

The Client undertakes, upon registration, to: a) provide real, accurate and up-to-date information at the time of entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without authorization; b) keep the registration data up to date in order to permanently guarantee their real, accurate and up-to-date nature.

The Customer further undertakes not to make available or distribute any information that is illicit or reprehensible (such as defamatory information or information constituting identity theft) or harmful (such as viruses). Otherwise, the Operator will be able to suspend or terminate the Customer's access to the Site at its sole discretion.