FAQ
What are the delivery times?
Our delivery times vary depending on the option you choose when making your purchase (relay point or standard). It takes approximately 2 days to prepare your purchase and 2-4 business days for delivery.
Do you ship internationally?
For the moment, Atelier Poilu is reserved only for dogs in France, Spain, Germany, Italy, Belgium, Greece, and Luxembourg.
What are the care instructions for purchased items?
Our team has carefully marked the maintenance information on the products where this information is available. Feel free to contact us via chat or email if you have any questions.
How can I use the gift card?
Atelier poilu offers you the opportunity to spoil your loved ones (human or pet!) with a gift card to use on our website. You can choose the amount that suits you.
How do I track my delivery?
You can track your delivery via the email you will receive once your order is confirmed.
How to make returns?
To make a return you can either log in to your customer area on our site (top right), or you can contact us directly via our chat or email address: atelierpoilu@gmail.com.
Is it true that your CEO is a 6-pound Yorkshire Terrier?
Absolutely, his business flair and his vision for an ever more stylish world served him well in the creation of Atelier Poilu!
Atelier Poilu was born in 2024 with love for animals at the heart of its DNA, as a celebration of the moments of daily life shared with them. Our mission: to offer the most cutting-edge selection of accessories and ready-to-wear for your furry companions. Brands that we have sourced from all over Europe to meet the style and comfort needs of our four-legged friends, while favoring ethical brands that are in line with our principles.
Yours in hair,
The Atelier Poilu team
